Shipping & Packaging

SHIPPING

Shipping within the Republic of South Africa only. 

R75 Flat rate and free with a purchase of R700 or more.

Parcels get handed over to our courier partners on Wednesdays or Fridays for the time being and take between 1-3 days to be delivered once collected. Please email if you require an urgent delivery, and a plan can be made to accommodate your needs. 

Your purchase from LORE validates the following shipping agreements:

  • Customer agrees they have provided a correct and secure mailing address.
  • Customer agrees not to hold LORE  responsible for a package that is lost or damaged by the courier service.
  • Customer agrees LORE  is not responsible for any package that is stolen from the customer's address.
  • If your package is lost in transit (very rare, though it does happen), you agree LORE will not be held responsible if the tracking information says the package was “delivered".
  • NO returns, refunds, or exchanges can be made after an order has been shipped.

 COLLECTIONS

We offer the option to collect your order free of charge from our location in Bergvliet for customers based in Cape Town. The full address will be provided to you upon checkout and sent via email upon placing your order. 

Collections can be made from Monday - Thursday between 11:00 AM and 16:00 PM

 

PACKAGING

In aid of our efforts to reduce our contribution to waste and the general use of plastic and unnecessary packaging, all our products only come in their glass or tin reusable containers or biodegradable boxing/wrapping.

Parcels are packaged in brown biodegradable boxes, filled with brown paper, repurposed hessian, or wood wool. Unfortunately the suppliers of our compostable, plastic free, carbon-negative mailers have shut down, so for now orders will be shipped in standard mailers or brown cardboard boxes, until we have sourced an alternative solution. 

If you have any other questions regarding shipping, please email info@lorebotanica.com