Shipping & Packaging

SHIPPING

Shipping within the Republic of South Africa only. 

R75 Flat rate and free with a purchase of R900 or more.

Due to LORE being a side business and is operated solo, parcels will be handed over to our courier partners on Fridays and take between 1-3 days to be delivered once collected. Please email if you require an urgent delivery, and a plan can be made to accommodate your needs. 

Your purchase from LORE validates the following shipping agreements:

  • Customer agrees they have provided a correct and secure mailing address.
  • Customer agrees not to hold LORE  responsible for a package that is lost or damaged by the courier service.
  • Customer agrees LORE  is not responsible for any package that is stolen from the customer's address.
  • If your package is lost in transit (very rare, though it does happen), you agree LORE will not be held responsible if the tracking information says the package was “delivered".
  • NO returns, refunds, or exchanges can be made after an order has been shipped.

 

PACKAGING

In aid of our efforts to reduce our contribution to waste and the general use of plastic and unnecessary packaging, all our products only come in their reusable containers or biodegradable boxing/wrapping (unfortunately our labels are still vinyl, but we are working towards better solutions as our venture grows).

Parcels are packaged in brown biodegradable boxes, filled with repurposed hessian and wood wool and come in compostable, plastic free, carbon-negative mailers from Mielie Mailer. 

 

If you have any other questions regarding shipping, please email info@lorebotanica.com